Frequently asked questions
The key answers about your stay.
What guests often ask.
Just type a term — breakfast, dog, parking, bistro, cancellation … — and filter the matching answers. For detailed information we link to the relevant pages.
Can external guests have breakfast too?
Yes. Our breakfast buffet can explicitly be booked by external guests as well.
To the breakfast page →What does breakfast cost?
Breakfast costs 17 € per person. Children aged 0 to 3 eat free, children aged 4 to 14 pay 50 %.
To the breakfast page →Are there vegan or gluten-free alternatives?
Yes. Vegetarian alternatives are part of our offering. Gluten-free rolls and vegan spreads are possible with advance notice and are each charged at 5 €.
To the breakfast page →Do I need to reserve for breakfast?
Spontaneous visits are usually possible. A reservation is recommended though, especially at weekends, on public holidays or for several people.
To the breakfast page →Is there brunch at Berghotel Kristall?
Yes, brunch takes place on selected Sundays and public holidays. The exact dates are announced separately.
To the brunch page →Does brunch have to be reserved?
Yes, a reservation is always required for brunch.
To the brunch page →What does brunch cost?
Depending on the type and scope, the price is between 28 € and 38 € per person.
To the brunch page →May dogs join breakfast?
Yes, there is a separate breakfast area for guests with dogs.
To the dogs in the hotel page →Are there rules for dogs?
Dogs must be kept on a lead inside the house. Up to 4 dogs are possible by arrangement. Bowls are available subject to availability.
To the dogs in the hotel page →Where can I find the cancellation terms?
You will find our cancellation terms on the relevant page. The rules are explained there by booking value.
To the cancellation terms →Is there early check-in?
Yes, early check-in is possible from 12:00 subject to availability and costs 15 €.
To check-in & check-out →Is there late check-out?
Yes, late check-out is possible until 13:00 subject to availability and costs 10 €.
To check-in & check-out →Can I arrive late?
Yes, late check-in is generally possible if you let us know in advance.
To late check-in →How does late check-in work?
Please let us know in advance by phone or in writing. At reception you will then find an envelope with a key and information. The next day please register at reception.
To late check-in →Is there a restaurant in the hotel?
No, we do not offer a classic restaurant operation with continuous table service. Instead there is a bistro offering with orders at reception and drinks from our self-service trust bar.
To bistro & honesty bar →Can you eat at the hotel in the evening?
Yes, in a straightforward form. In the bistro you can order small dishes such as baguettes, bowls and fries.
To bistro & honesty bar →When is the bistro open?
Usually from 18:00 to 20:00, on Sundays from 18:00 to 19:00.
To bistro & honesty bar →Is there catering for groups?
Yes, for groups of 15 people or more, dinner with drinks service can be planned by prior arrangement.
To bistro & honesty bar →Is there free mineral water?
Yes, free mineral water is available to our guests.
To free mineral water →Which types are there?
Depending on availability: still, medium and sparkling.
To free mineral water →Is there free parking?
Yes, free parking spaces are available at the hotel.
Can coaches park too?
Yes, coaches can also park in our large car park.
Where do motorbikes park?
Motorbikes park in the normal car park.
How far away is the nearest bus stop?
The nearest bus stop is about a 10–15 minute walk from the hotel. Please note that the way up to the Berghotel is uphill. For guests with luggage, limited mobility or arriving late we recommend coming by car or taxi, or contacting us in advance.
Is there an EV charging point for cars?
Yes, an EV charging point for cars is available.
To Bike & Ride →Is there free Wi-Fi?
Yes, Wi-Fi is free for guests.
Is there a smart TV?
Yes, smart TVs are available.
Do all rooms have a balcony or terrace?
Many rooms have a balcony or terrace. The exact fittings depend on the category and the individual room.
Which payment methods are accepted?
We accept cash, debit card, credit card, PayPal, American Express, Google Pay, Apple Pay and other common payment methods.
When does payment have to be made?
Payment must be made by departure at the latest, unless otherwise agreed.
Are company invoices possible?
Yes, company invoices are possible if we are informed in writing in advance that the costs will be covered.
Can you hold events at Berghotel Kristall?
Yes, events, celebrations, conferences, weddings and group trips are possible by arrangement.
To the event enquiry →Is there dinner for groups?
Yes, groups of 15 people or more can receive dinner and drinks service by prior arrangement.
To the event enquiry →Your question was not there?
Feel free to contact us directly. We will be happy to help.